What Data We Collect and Why We Hold It
When you open an account with wen388, we collect the information needed to operate your account securely: your name, contact details, and the payment method you choose — whether that is JazzCash, Easypaisa, or Raast. Payment data is handled only to process your deposits and withdrawals;
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we do not store your full wallet credentials beyond what the transaction requires. We also collect device and session data — browser type, IP address, and pages visited — to keep the platform running properly and to detect unusual activity. If you contact our support team,
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the conversation is logged so we can follow up accurately. All data we hold is kept only as long as your account is active or as long as legal obligations require. You may request a copy of your data, ask us to correct it, or ask
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us to delete it, subject to any regulatory retention requirements that apply. Jurisdiction and eligibility depend on local law; where local law restricts access, certain features may not be available.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.